For us to provide you with finance we need to collect, use, share and store personal and financial information about you. Our privacy policy aims, among other things, to inform you about how we undertake to keep your personal information secure when providing you with finance. This information includes information you share with us, information that we gather during the course of our relationship with you as client, as well as information about your marketing preferences. This notice also sets out your rights and how you may protect them. By visiting our website, you accept and agree to the terms and conditions of this privacy policy. In particular, you consent to our collection and use of your personal information as described in this privacy policy.

What personal information do we collect and how?

Personal information is data that can be used to identify you. This information includes, but is not limited

to, names, ages, identity numbers, addresses and other contact details, income and payments records,  financial information and banking details.

We collect your personal information in the following ways:

  • Directly from you when you complete an application form, whether electronically or on hard copy.
  • Indirectly from you when you interact with us electronically. When you are browsing our website

we may collect information from you, such as your internet address and server logs. (All internet sessions are encrypted and personal information is stored according to internationally accepted information security practices.)

  • Directly from other sources, such as public databases, as well as other financial institutions, credit bureaus, fraud prevention agencies.

How do we use your information?

We may, with your permission if required, use personal information we collected in a number of ways, for example:

  • To identify you.
  • To provide you with finance.
  • To assess your creditworthiness.
  • To detect and prevent fraud and crime.
  • For audits and debt collection purposes.
  • For statistical analysis.
  • To meet our obligations under an agreement with you.
  • To comply with legislative requirements.

We may record and monitor any communications between you and us and use these recordings to verify your instructions to us, to analyse, assess and improve our services to clients, and for training and quality purposes.

We will not sell your information to third parties and will only market to you in accordance with our legal obligations and your marketing preference, using the communication method you chose

We may communicate with you by post, phone, SMS, email and other electronic media. You may ask us to stop or start sending you marketing messages by informing us in writing. It is your right to refuse to provide personal information, but you must keep in mind that this refusal may limit our ability to provide the required finance to you. It is important to note that we will only collect information from you that is necessary and relevant to the service to be provided.

No information will be collected without your prior consent or as prescribed by law. We will not use information collected about you for marketing purposes you have not consented to.

Should we make use of third-party data providers, we will ensure that such providers have obtained the required consent to share the information with Green Door Bridging Loans.

To whom will we disclose your information?

We will disclose your personal information to third parties only under the following circumstances:

  • We have your consent to do so.
  • We are required to do so by law.
  • It is necessary to protect our legitimate interest, your legitimate interest or the legitimate interest of a third party to whom the information is supplied.
  • It is in the public interest to do so.
  • We have to meet tax reporting requirements.
  • We are ordered to do so by a court of law.

Protecting Green Door Bridging Loans’ interests may sometimes require the disclosure of specific client information to third parties, for example if payment failed due to insufficient funds in an account. Where required to protect the public interest, information regarding a client’s debt may be disclosed to credit bureaus or debt collection agencies.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us.


We will retain your information only for as long as we need it, given the purpose for which it was collected, or as required by law (including tax legislation) and any other statutory obligations. Your information may be retained for varying periods from the end of our relationship, depending on regulatory requirements. We will take all reasonable steps to destroy the personal information that we hold when it is no longer required.

Policy changes

The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, please contact us (by e-mail or using a website contact form), and any changes made to this policy will not apply to information we have collected from you prior to making the changes. If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail and providing us with information relating to your concern.

How you can access and update your personal information

Should you wish to verify the information we have about you or request an update or amendment of such information, you may contact us by email or by phoning us. Please see the below contact us details:

021 592 1833.